Introduction – What benefits does the integration from Apaleo offer me?
By integrating Apaleo with your Guestnet platform, you connect your PMS directly to Guestnet. This saves time, streamlines internal processes, and creates a seamless digital guest experience – without media disruptions or duplicate data entries.
Feature Overview
Feature | Description | Apaleo |
| Guests can log in to the app | ✅ |
| Guests can log in to the app before arrival | ✅ |
| Guest can view invoice items | ✅ |
| Invoice items can be viewed prior to arrival | ✅ |
| Invoice can be displayed per individual guest | ❌ |
| Invoice can be displayed per room | ❌ |
| Invoice can be displayed per reservation | ✅ |
| Bookings in Guestnet can be posted directly to the PMS account | ✅ |
| Guests can complete registration forms online | ✅ |
| Guests can check in themselves | ✅ |
| Guests can pay their room bill | ✅ |
| Release of the accommodation | ✅ |
| Several room guests can be registered |
|
| Marketing Consent can be registered |
|
| / Tags |
|
| SPA treatments can be displayed | ❌ |
| SPA treatments will be displayed upon arrival |
|
| SPA treatments can be booked directly through the app | ❌ |
✅ = Available | ❌ = Not available
How to set up the Apaleo integration
ℹ️ You can connect Apaleo directly by yourself. A detailed guide can be found in our article on the integration.
Attached you will find an overview of the requirements needed for the connection.
To establish the connection to Apaleo, please click on the button "Connect Apaleo Account". You will be redirected to the Apaleo login page, where you can log in with your Apaleo credentials. After a successful login, the connection to Apaleo will be established and you will be redirected back to the Guestnet page. If successful, the process is then completed.
FAQ
What happens if the connection fails?
What happens if the connection fails?
Please check your login credentials and firewall settings. Our support team will be happy to assist you.
What data is transferred?
What data is transferred?
The following data is transmitted as part of the integration between Guestnet and Apaleo:
Reservation data:
Name
Stay period
Email address
Guest data from forms (e.g. pre-check-in):
Name
Address
Gender
Date of birth
Email
Phone number
Stay-related information
How often is the data synchronized?
How often is the data synchronized?
Data synchronization takes place in real time if the webhooks are correctly set up.
If no webhooks are configured, synchronization occurs once daily.
How do I set up tips?
How do I set up tips?
Rates > Extras and Services > Create New Service
Then, in the backend, go to Settings > Integrations > PMS, edit the connection, and enter the corresponding ID.
Support
Our Customer Success Team will gladly support you with the connection to your Apaleo PMS and with the optimal setup:
📩 [email protected]