Introduction – What benefits does the integration from RoomRacoon offer me?
The RoomRacoon interface helps you offer your guests a modern, digital stay. This way, you digitize the check-in process, reduce manual effort and provide your guests with a consistently connected experience.
Panoramica delle funzioni
The following functions are available with the RoomRacoon integration:
Feature | Description | RoomRacoon |
| Guests can log in to the app | ✅ |
| Guests can log in to the app before arrival | ✅ |
| Guest can view invoice items | ❌ |
| Invoice items can be viewed prior to arrival | ❌ |
| Invoice can be displayed per individual guest | ❌ |
| Invoice can be displayed per room | ❌ |
| Invoice can be displayed per reservation | ❌ |
| Bookings in Guestnet can be posted directly to the PMS account | ❌ |
| Guests can complete registration forms online | ❌ |
| Guests can check in themselves | ❌ |
| Guests can pay their room bill | ❌ |
| Release of the accommodation | ❌ |
| Several room guests can be registered |
|
| Marketing Consent can be registered |
|
| / Tags |
|
| SPA treatments can be displayed | ❌ |
| SPA treatments will be displayed upon arrival | ❌ |
| SPA treatments can be booked directly through the app | ❌ |
✅ = available | ❌ = not available
How to set up the RoomRacoon integration
ℹ️ You can connect RoomRaccoon yourself. RoomRaccoon no longer needs to activate the integration separately.
Step 1: Generate your credentials in Guestnet
Open the Settings in the backend.
Go to Marketplace and select RoomRaccoon in the PMS category.
Guestnet now generates your credentials.
Important: Don't forget to save.
Step 2: Set up the connection in RoomRaccoon
Open your RoomRaccoon account and go to Connectivity > Marketplace.
Start the connection with Guestnet there and enter the credentials you generated in Guestnet.
FAQ
Why is the welcome email sent only in English?
Why is the welcome email sent only in English?
The language of the welcome email is based on the language set for each reservation in RoomRaccoon.
In RoomRaccoon, within the Guest Information section of each reservation, there is a dropdown field called Language. This field can be completed in two ways:
Manually by the client: the language can be selected and updated directly within the reservation in RoomRaccoon.
By the guest: during Online Check-in, the guest can specify their preferred language.
If this field is not completed, the welcome email is sent in English by default.
To ensure consistent and language-appropriate communication, the language field can be set as mandatory in RoomRaccoon under Account Settings → Guest Data.
This ensures that the welcome email is automatically sent in the desired language.
Support
Our Customer Success Team will gladly support you with the integration with your RoomRacoon system and in setting it up optimally:
📩 [email protected]