Introduction – What are the benefits of integrating Booking Experts?

The integration of Booking Experts connects your PMS directly with Guestnet and enables a fully digital guest journey. Your guests can access their personal area even before arrival and make bookings for their stay. During their stay, they have all bookings and information available digitally at any time.

Feature overview

These features are available with the Booking Experts integration:

Feature	Description	Booking Experts
`LOGIN`	Guests can log in to the app	✅
`LOGIN BEFORE ARRIVAL`	Guests can log in to the app before arrival	✅
`INVOICE`	Guest can view invoice items	✅
`INVOICE BEFORE ARRVIAL`	Invoice items can be viewed prior to arrival	✅
`INVOICE PER GUEST`	Invoice can be displayed per individual guest	❌
`INVOICE PER ROOM`	Invoice can be displayed per room	❌
`INVOICE PER RESERVATION`	Invoice can be displayed per reservation	✅
`DIRECT POSTING`	Bookings in Guestnet can be posted directly to the PMS account	✅
`PRE CHECK-IN`	Guests can complete registration forms online	✅
`ONLINE CHECK-IN`	Guests can check in themselves	✅
`PAYMENT`	Guests can pay their room bill	✅
`CHECK-OUT`	Release of the accommodation	✅
`MULTIPLE GUEST`	Several room guests can be registered	✅
`MARKETING-CONSENT (Opt-In)`	Marketing Consent can be registered	❌
`MARKETING CODES`	/ Tags	❌
`SPA DISPLAY`	SPA treatments can be displayed	❌
`SPA DISPLAY FROM ARRIVAL`	SPA treatments will be displayed upon arrival	❌
`SPA RESERVATION`	SPA treatments can be booked directly through the app	❌

✅ = available | ❌ = not available

How to integrate Booking Experts

Open the settings in Guestnet and navigate to the Integrations section
Add the Booking Experts integration
Install Guestnet as an app in Booking Experts by selecting “Install app”
You will be redirected to Booking Experts, where you can install Guestnet as an app. After installation, the required access credentials will be displayed. Enter these credentials in Guestnet

If you have forgotten the access credentials, you can easily regenerate them via the installed apps in Booking Experts. Simply click on “Reauthorize” – this will generate new credentials.

These will then need to be updated accordingly in the Guestnet backend.

Additional configuration in Booking Experts

Required fields

Open the user settings in Booking Experts and navigate to the Administration settings > Guests.
Define the required fields for the guest list
Ensure that one email address per guest is set as a required field
Optional: Activate additional required fields such as date of birth for extended features like children’s passes

Note: You decide whether the required fields apply only to the main guest or to all guests. This setting affects the creation of individual Guestnet accounts

Main guest only = Only this guest receives a personal access
All guests = If individual email addresses are stored per guest, each guest receives their own personal access
All adults = If children are traveling, no email address is required for them and only adults receive personal access

Invoice

Open the user settings in Booking Experts and nachigat to the Administations settings > Invoices.
Define the setting "Invoice created on confirmation".
This ensures that guests can always view their current room bill in Guestnet.

FAQ

Why does Guestnet require an email address per guest?

The email address is required to create individual Guestnet accounts and provide each guest with their personal area.

Can I manage multiple guests per room?

Yes, you can assign multiple guests per room and provide individual access depending on your configuration. It is important that each guest has a unique email address stored.

How do you correctly store extras in Guestnet?

You first create the extras in Booking Experts under Setup > Costs. Then you copy the corresponding ID and enter it into the designated field in the Guestnet backend.

What happens if new open items arise after the Self-Checkout?

The invoice needs to be updated manually in Booking Experts so that the new open items are picked up correctly.

Support

Booking Experts is an external interface to Guestnet. The integration into Guestnet is free of charge and no additional fees are charged by Guestnet. Please note that costs may be charged by Booking Experts itself

Our Customer Success Team will be happy to advise you on the optimal setup:
📩 [email protected]

Booking Experts