Introduction – Why integrate CASABLANCA?
The CASABLANCA interface helps you offer your guests a modern, digital stay. With the Pre Check-in Login, your guests can log in before arrival and manage important data – for a contactless and convenient guest experience directly integrated into your Guestnet platform.
Feature overview
These features are available with the CASABLANCA interface:
Feature | Description | CASABLANCA |
| Guests can log in to the app | ✅ |
| Guests can log in to the app before arrival | ✅ |
| Guest can view invoice items | ✅ |
| Invoice items can be viewed prior to arrival | ✅ |
| Invoice can be displayed per individual guest | ❌ |
| Invoice can be displayed per room | ✅ |
| Invoice can be displayed per reservation | ❌ |
| Bookings in Guestnet can be posted directly to the PMS account | ✅ |
| Guests can complete registration forms online | 
|
| Guests can check in themselves | 
|
| Guests can pay their room bill | ✅ |
| Release of the accommodation | ✅ |
| Several room guests can be registered | ✅ |
| Marketing Consent can be registered | ❌ |
| / Tags | ❌ |
| SPA treatments can be displayed | ❌ |
| SPA treatments will be displayed upon arrival | ❌ |
| SPA treatments can be booked directly through the app | ❌ |
= Link Colleciton | ✅ = available | ❌ = not available
How to set up the CASABLANCA interface
ℹ️ You can connect CASABLANCA directly by yourself. A detailed guide can be found in our article on the integration.
These permissions must be enabled by CASABLANCA:
Retrieve availability
Check-in/check-out
Retrieve invoice
Retrieve hotel information
Set room status
Retrieve reservations
Update reservations
Query account
Post payment
Retrieve room status
Create and update guests
For Web Check-in, the CheckIn Assistant module is required in CASABLANCA.
For registration data / pre check-in, either the PreCheckIn module or the CheckIn Assistant module is required in CASABLANCA.
Payment of the Room Bill
In order to enable payment of the room bill, a payment method must be set up in CASABLANCA with the corresponding name of the payment service provider, e.g.
HOBEX
MOLLIE
NEXI
The payment method used must additionally be entered under Articles – Mapping.
FAQ
What is the welcome email sending interval?
What is the welcome email sending interval?
If the CASABLANCA interface and the welcome email are activated, the welcome email is always sent at minute 06, 26, and 47 of each hour – for example, at 10:06, 10:26, or 10:47.
Support
Our Customer Success Team will gladly support you with the optimal CASABLANCA setup:
📩 [email protected]